Help Centre
Frequently Asked Questions
What types of wood do you use?
We primarily use premium solid teak wood for our furniture. Teak is naturally resistant to warping, insects, and moisture — making it ideal for Sri Lankan climates. We also offer melamine furniture for budget-friendly options.
Do you offer custom sizes?
Yes! Most of our teak furniture can be customized to your preferred dimensions. Contact us via WhatsApp or visit our showroom to discuss your requirements and get a quote.
What payment methods do you accept?
On the website you can pay by card through PayHere, pay in interest-free installments with PayZy, or choose Cash on Delivery (available within 20 km of our Kegalle showroom). At the showroom we also accept cash and bank transfers.
Is it safe to pay by card on your website?
Yes. Card payments are handled entirely on PayHere's secure, PCI-DSS-compliant page — you enter your card number there, not on our website, so we never see or store it. Your connection is encrypted throughout.
How long does delivery take?
In-stock items are typically delivered same day or next day. Custom or made-to-order items may take 2–4 weeks depending on the complexity of the order.
Is delivery free? Where do you deliver?
Free truck delivery and setup is included on orders over Rs. 50,000 within 10 km of our Kegalle showroom. Beyond that, delivery is charged by distance and the exact amount is shown at checkout before you pay, with longer distances carrying an extra charge. We deliver only to the delivery location you provide on the website.
What warranty do you offer?
We offer a 10-year warranty on all solid teak wood furniture, a 1-year warranty on melamine items, and mattress warranties ranging from 4 to 15 years depending on the brand and model.
Can I visit your showroom?
Absolutely! Our showroom is located at Lakshan Furniture, Kegalle, Sri Lanka. We are open daily and you can view and test all our furniture in person before purchasing.
Do you assemble the furniture at my home?
Yes, our delivery team handles full assembly and setup at your location. They will place the furniture in your preferred position and remove all packaging materials.
Can I return or exchange furniture?
Products bought through our website are not returnable or refundable, so please choose carefully. If a piece isn't quite right, we can arrange an exchange within 3 days of delivery (subject to availability; transport costs may apply) — though items bought at a reduced or special price cannot be exchanged. Manufacturing defects are always covered — report them within 7 days of delivery. See our Return & Exchange Policy page for full details.
Can I cancel my order?
Orders placed through our website cannot be cancelled once placed, so please review your order carefully before you pay. If something is wrong, contact us right away and we'll do our best to help.
Do you offer bedroom packages?
Yes! We have curated bedroom packages that bundle a bed, wardrobe, dressing table, and mattress at special discounted prices. Check our Packages page for current offers.